20i Careers: Technical Support

Are you a computing graduate looking to start your career in the IT industry? 20i is a great opportunity for graduates passionate about technology to grow their experience in an engaging, forward-looking company.

Since being founded, 20i has grown into the UK’s largest web host, hosting over 1 million websites. We supply the UK’s top web agencies, professionals and businesses with high-end hosting solutions. We’re continuously developing cutting-edge technology to add more value to the platform than any other host, coupled with our team of support specialists, 20i’s agile development and support makes it the perfect company to grow your career.

You’ll be provided full on-the-job training with emphasis placed heavily on personal progression in the role. The role presents a clear path to progress through the levels of support, and to other areas of the business.

The role is based at our recently refurbished offices in the 70-acre woodland park, Ransom Wood in Mansfield, Nottinghamshire. Given the nature of our 24/7 support team, this position is on a rotational shift basis, with the earliest start at 7am and the latest finish at 11pm. Weekend availability is also required, with a rotation of approximately one in four weekends.

In this role, you will be the first point of contact for our customers and resellers, providing top-notch support through ticketing systems and live chat. Responsibilities will include diagnosing and resolving technical issues, guiding customers through troubleshooting processes, and escalating complex problems to higher-level support when necessary. The ideal candidate will have excellent written and verbal communication skills, a strong interest in technology, and a passion for delivering exceptional customer service. Providing outstanding customer service is one of our key company values, and this role is crucial in ensuring that our customers have a seamless and efficient experience.

We do holidays a bit differently too: You get 33 days including bank holidays with the ability to use the bank holiday allowance whenever you like.

The following experience is required for this role:

• Studied IT/Computer Science (or closely related) at University or College
• A genuine love for technology.
• Good grades at school and college.
• Excellent customer service skills.
• Ability to work well within a team and independently.
• Excellent written and verbal communication skills
• Confident and self-motivated with a positive can-do attitude.
• A desire to learn and progress through the business.
• Able to reliably commute to our office in Mansfield, Nottinghamshire daily.

The following would be beneficial:

• Experience within a Web Hosting and/or Support Desk environment.
• Knowledge of applications like WordPress, Joomla and WHMCS a major advantage.
• A good understanding of DNS and Domains.
• Familiarity with the Linux Command Line Interface.
• An understanding of HTML, CSS and JavaScript

What you will get from us:

• £23,000 Annual Salary.
• 33 days annual holiday including bank holidays.
• Private Healthcare.
• Free snacks, fresh coffee, weekly pizza and soft drinks.
• No dress code.
• Company pension with a high matched contribution.
• A working environment that encourages progression, learning and career development.
• Performance-based weekly, monthly and quartely awards.
• Free unlimited web hosting to use how you want.

Please no recruiters or agencies.